8.1 Customer Support
- Email: contact@nutripanda.in
- Instagram DM: @nutripanda_og
- WhatsApp: To be updated
- Response time: Within 24–48 business hours.
8.2 Grievance Officer
As required under the Consumer Protection (E-Commerce) Rules 2020 and IT Rules 2021:
- Grievance Officer: Vedant Rinwa, Founder
- Email: vedant@nutripanda.in
- Address: Nutripanda Life Care, Jaipur, Rajasthan — 302xxx, India
Grievances will be acknowledged within 48 hours and resolved within 15 working days, as per the Consumer Protection Act 2019.
8.3 Dispute Resolution
In the event of a dispute not resolved through our grievance process, both parties agree to attempt mediation before approaching courts. Mediation to be conducted in Jaipur, Rajasthan.