2.1 Information We Collect
When you use nutripanda.in, we may collect:
- Name, email address, phone number, and delivery address (at checkout).
- Payment method type (Razorpay processes card data; we do not store card details).
- Device type, browser, IP address, and pages visited (via PostHog analytics).
- Purchase history and product preferences.
- Communications you send to us (email, WhatsApp, Instagram DMs).
2.2 How We Use Your Data
- To process and fulfil your orders.
- To send order confirmations, dispatch notifications, and delivery updates.
- To send marketing messages — only if you opt in. You can unsubscribe at any time.
- To improve website performance and understand customer behaviour (PostHog).
- To comply with legal and regulatory obligations (FSSAI, GST, etc.).
- To investigate and resolve disputes or complaints.
2.3 Data Sharing
We do not sell, rent, or trade your personal data. We share data only with:
- Logistics partners (Shiprocket/courier companies) for delivery purposes.
- Razorpay for payment processing under their Privacy Policy.
- PostHog for anonymised analytics.
- Legal authorities if required by a court order or applicable law.
2.4 Data Security
We implement reasonable technical and organisational measures to protect your data. All payment transactions are encrypted via Razorpay’s PCI-DSS compliant gateway. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
2.5 Data Retention
We retain your order and personal data for a minimum of 5 years as required for GST compliance. Analytics data is retained for 12 months. You may request deletion of marketing data at any time.
2.6 Your Rights (IT Act 2000 & DPDP Act 2023)
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request erasure of data not required for legal compliance.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, email us at contact@nutripanda.in with the subject line “Data Request”.
2.7 Cookies
We use essential cookies for checkout functionality and analytical cookies (PostHog) to understand site performance. You can disable analytical cookies via your browser settings; this will not affect your ability to purchase.